Experience hailing main Uber is piloting a 24×7 on-trip helpline to spice up the protection of its passengers, the corporate sources mentioned. Since its inception in India in 2013, Uber has not provided direct calling (helpline) assist for passengers. So, this transfer comes following suggestions on this regard.
“We’re piloting a safety name centre 24×7 in Chandigarh because the final one-two months. This enables a passenger to make a name and communicate on to an Uber agent for any safety and security associated concern throughout an ongoing journey,” the sources advised PTI. The safety measure seeks to deal with the necessity for direct human intervention as an alternative of a callback after a lag, they mentioned.
Based mostly on the rider response, Uber will take a name on its rollout in different cities. “No timeline has been determined but,” the sources mentioned. In the meantime, the present SOS function throughout a visit will assist join with police in case of an emergency. Uber operates in 40 cities of India.
Uber new options
Moreover, Uber not too long ago launched vouchers to easily the method of paying transportation of consumers for companies. Uber launched this in order that it may well grow to be transportation platform of alternative for organizations that wishes to maneuver individuals. With vouchers, companies will reportedly be capable of present discounted journeys to clients without delay. Companies will even be capable of create custom-made Voucher campaigns and packages with parameters. This “contains price range, specified pick-up and drop-off areas in addition to a set time for a suggestion.”
Earlier this 12 months, Uber enabled free calls between riders and drivers. The corporate added the power to make VoIP calls. Uber India confirmed that that is operational in Pune, Mumbai, Hyderabad, Delhi NCR, and Bangalore. Notably, this function was introduced final fall, and is already obtainable in a number of nations. If you’re an Uber person, you may need observed this calling service.
In case you don’t know, each time you’ll e book a cab and faucet on the decision button to contact your driver, Uber will supply two choices. The primary choice is a normal name that depends in your cellular community. Additionally, you will witness a second ‘Free Name’ choice, which leverages the VoIP system to position calls. After that, Uber will begin the decision and you will note a display screen with title of your driver.
With inputs from PTI
