Xiaomi has introduced the opening of its 2000th approved service heart in New Delhi. The service heart was launched yesterday because it expands its service footprint to 680 cities. The Chinese language firm is the #1 smartphone model and in addition the #1 sensible TV model. It has additionally develop into the primary trade model to be licensed beneath ISO 9001 and 14001 for its after gross sales high quality administration methods. The model claims that these certifications additional spotlight its efforts to ship constant and top quality expertise to its clients.
Xiaomi launches its 2000th service heart in Delhi
With the opening of its 2000th approved service heart, Xiaomi claims to have a service community masking over 90 p.c of the districts within the nation. The service community is alleged to be unfold from Leh within the north to Kanyakumari within the south. It additionally covers quick east city of Ziro and Dwarka within the northwest tip. Whereas they service Xiaomi merchandise, these facilities additionally assist customers with set up of their TVs throughout all pin codes within the nation.
On the launch of Redmi Okay20 and Redmi Okay20 Professional final week, Xiaomi claimed that it leads amongst high smartphone gamers for after gross sales service. It cites Crimson Quanta analysis report for being chief for 3 quarters in a row. Xiaomi additionally claims to have achieved Subject Failure fee (FFR) at lower than half of the trade common. “Xiaomi’s after gross sales group recorded an unbelievable Flip Round Time (TAT) with 96% of circumstances resolved inside four hours and a mean of 93% of circumstances witnessed their points resolved in simply 2 hours,” the corporate stated in a press release.
Watch: Xiaomi Redmi Be aware 7 Professional First Look
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“At Xiaomi, we’re really centered in the direction of making innovation accessible to everybody. We proceed striving to implement the perfect of our revolutionary measures throughout our after gross sales and customer support efforts too. These revolutionary efforts performed a vital function in serving to us earn the love and belief of thousands and thousands of our Mi Followers and clients in India, thereby main us to retain our primary place too,” stated Muralikrishnan B, Chief Operations Officer, Xiaomi India.
Xiaomi is increasing its service community as the corporate shifts retail focus from on-line to offline market. With after gross sales turning into the largest precedence for offline clients, the corporate must strengthen its footprint. It might want to problem the likes of Samsung within the electronics market.
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